Reflection Paper


  • write a one-page paper that reflects on the most important things you learned in this course. Specifically:·     
  • Explain your perspective on customer service now, compared to when the course first started.·    
  • Identify at least two ideas or concepts ( customer retention & CSR empowerment) that were very interesting to you and explain why.·        
  • Identify one company that provides excellent customer service and explain how that company reflects your own philosophy of customer service.

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